Shipping and Returns
Lifetime Warranty and 100% Money Back Guarantee!
We only sell the highest quality products and we stand behind that quality with a lifetime guarantee on every single item we sell! If it breaks, we got you covered. Quality not what you expected? We'll replace it! Needing a different size? We can exchange it! Somethings not right about your order? Hey, we're only human but you'd swear our friendly customer service staff are superhuman! They'll make you wish all companies were like Frontline Metal!
Lightning Fast Shipping!
All orders are processed and shipped via USPS or UPS within 5-10 business days! Additional processing and shipping time may occur during peak holiday shopping time from November through January, or if there is an issue with the address- in which case we will contact you immediately for correction. Frontline Metal's business hours are Monday - Friday 8 a.m. - 3 p.m. PST and closed on federal holidays. Shipping within the US and US Territories is calculated at checkout by weight and destination for all orders. All orders ship from our warehouse in the Sacramento, California area.
Standard Shipping - Takes an average of 4-7 business days in transit after order manufacturing.
Priority Shipping - Takes 2-4 business days in transit after order manufacturing. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that priority shipping does NOT expedite the manufacturing time frame.
Express Shipping - Takes 1-2 business days in transit after order manufacturing is complete. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that Express Shipping does NOT expedite the manufacturing time frame.
Shipping to Alaska, Hawaii, Puerto Rico, or any US Territories - Standard shipping rates apply however; shipments can take up to 3 weeks in transit due to location. You will be notified via email once your order ships with tracking information included for your reference.
No-Hassle Returns!
We are committed to 100% customer satisfaction! If you are not blown away by the quality of your product, we will replace the product at no cost to you or give you a full refund - no questions asked and no expiration date on the return window. If you purchase a stock sign from us and decide that it's so great that you want a bigger size, we can facilitate an exchange for you! We do require the customer to pay the shipping cost when returning their sign to us. Custom and personalized items cannot be fully returned, but we would love to help by offering a partial or full store credit if the quality does not meet expectations! We strive to be the best in terms of quality and customer service. Our goal is to create lifelong customers who look forward to their next shipment from Frontline Metal. If you have any concerns about your order, are not happy for any reason, or just want to tell us how awesome our products are, please contact us or email us at hello@frontlinemetal.com, or call (916) 693-7066. Our customer service line is open Monday through Friday, 8:30 a.m. - 3 p.m. PST. If we are busy assisting another customer, please leave a message and we will return your phone call as soon as we can.