Custom Craftsmanship: Lead Time and Shipping Information
At Frontline Metal, every product is crafted with precision and care, made to order just for you. Lead times vary based current project load and order volume. You can find our current lead times by visiting the current lead time page. Please be aware that additional processing time may occur during peak holiday shopping periods from November through January. If there's an issue with the address provided, we'll contact you immediately for correction. Our business hours are Monday - Friday 8 a.m. - 3 p.m. PST, and we're closed on federal holidays. Shipping within the US and US Territories is calculated at checkout based on weight and destination. All orders are dispatched from our warehouse in the Sacramento, California area.
Standard Shipping - Takes an average of 4-7 business days in transit after order manufacturing.
Priority Shipping - Takes 2-4 business days in transit after order manufacturing. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that priority shipping does NOT expedite the manufacturing time frame.
Express Shipping - Takes 1-2 business days in transit after order manufacturing is complete. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that Express Shipping does NOT expedite the manufacturing time frame.
Shipping to Alaska, Hawaii, Puerto Rico, or any US Territories - Standard shipping rates apply however; shipments can take up to 3 weeks in transit due to location. You will be notified via email once your order ships with tracking information included for your reference.
Quality Assurance and Order Adjustments at Frontline Metal
We are deeply committed to delivering outstanding quality. As soon as we receive your order, we get started; however, keep in mind that metal processing requires time to ensure perfection in every piece. Should you order a stock sign and later decide you'd prefer a larger size, we're here to facilitate an exchange. Please note, for returns, customers are responsible for shipping costs unless there's an error on our part.
Custom that have been printed are non-refundable. Personalized items that have been printed are considered custom items.
Although we will do our best to stop manufacturing as soon as we're notified of a request to cancel an order- we also work to manufacture quickly. We will rush to stop manufacturing as soon as we're notified of the cancellation request to try to provide the largest refund possible. We cannot guarantee that manufacturing hasn't already begun, and thus cannot guarantee eligibility for a refund for a custom order.
- Custom cut products: A 50% restocking fee applies if the metal has been cut, but hasn't been printed.
Custom and personalized items have limitations on returns. However, if for any reason the quality doesn't meet your expectations, we're here to assist with a potential partial or full store credit. Our mission is to build lasting relationships with our customers, ensuring they eagerly anticipate their next Frontline Metal delivery.
If you have any feedback or concerns, reach out to us at firstname.lastname@example.org or call (916) 693-7066. Our customer service line is open Monday through Friday, 8:30 a.m. - 3 p.m. PST. In case we're attending another customer, kindly leave a message, and we'll return your call as promptly as possible.