All of our products are made in California with lifetime durability in mind, and never leave our warehouse during the manufacturing process. This allows us to quickly and easily offer our customers the ability to customize their products without sacrificing quality.
All of our products are made from 0.10 Aluminum. It is a thick gauge (about 30% thicker than 16 gauge steel) aluminum. We use aluminum because it is lighter for easier mounting, stiffer so it won't bend, brighter for better color, and will never rust. We also source all of our metal from a veteran-owned company from here in the USA.
Each product has available size measurements within the “Product Details” on the product page. To find the measurement you need, select the size option from the drop-down menu. If you don't see the measurement you need, reach out to our customer service team and they will provide you with the necessary information.
All of our signs come with mounting holes. We do not supply mounting hardware. Depending on how you want to mount your sign, you may need to purchase additional hardware from a local hardware store. All you need to do is tell them what surface you want to mount your sign to and how heavy it is, and they'll find the right hardware for you.
Of course, we do! We're a Veteran and Registered Nurse owned company, so we stand behind honoring each and every individual serving our country. Reach out to our customer service team for more information about our discounts!
As a small business, we don't participate in frequent sales. The best way to get discounts on purchases is to sign up for our emails. Do it, you'll thank us later.
Our standard manufacturing time is 5-10 business days. Once your sign has been manufactured and passes our quality inspection, we will then ship in 4-7 business days (depending on the carrier). We will then send you an email with your tracking number once your sign ships. Shipping time is in addition to manufacturing time.
Manufacturing generally takes 5-10 business days before your sign is ready to be shipped. If you choose expedited shipping at checkout, we will upgrade your shipping to 2-4 day shipping once your sign is ready to ship!
Yes, we sure can! We know we make amazing products already, but if you want to personalize one of our stock designs it would be a small $10 charge for text and a $35 fee for adding any logo or image. If you have something completely custom in mind, please contact us using the "Custom Designs" tab and we would love to work with you to bring your vision to life! We have a few artists on staff that would be more than happy to help you out!
If you have something specific in mind for your custom sign, we'd be more than happy to help bring your vision to life! We have a minimum custom order value of $150, and a custom design fee of $250 (not including the cost of the sign itself). Signs can be made in any size from 18" to 60", as long as the shortest side is at least 48". For more information, please contact us at sales firstname.lastname@example.org. We look forward to hearing from you!
Email our customer service team for assistance in changing your order. We're always happy to help make changes to your sign! Please note that if your sign is already in production, we will need to assess the change you are asking for. If your requested change requires us to reproduce your sign, that will extend the manufacturing time. The manufacturing process will essentially need to start over. Some changes could come with an additional cost.
We are committed to 100% customer satisfaction! If you are not blown away by the quality of your product, we will replace the product at no cost to you or give you a full refund - no questions asked and no expiration date on the return window. If you purchase a sign from us and decide that it’s so awesome that you want a bigger size, we can facilitate an exchange for you! We do require the customer to pay the shipping cost when returning their sign to us. We strive to be the best in terms of quality and customer service. Our goal is to create lifelong customers who look forward to their next shipment from Frontline Metal. If you have any concerns about your order, are not happy for any reason, or just want to tell us how awesome our products are, please contact us or email us at email@example.com, or call (916) 693-7066. Our customer service line is open Monday through Friday, 8 am - 3 pm PST. If we are busy assisting another customer, please leave a message and we will return your phone call as soon as we can.
All orders are processed and shipped via USPS or UPS within 5-10 business days! Additional processing and shipping time may occur during peak holiday shopping time from November through January, or if there is an issue with the address- in which case we will contact you immediately for correction. Frontline Metal's business hours are Monday - Friday 8am - 3pm PST and closed on federal holidays.
Shipping within the US and US Territories is calculated at checkout by weight and destination for all orders. All orders ship from our warehouse in the Sacramento, California area.
Standard Shipping - Takes an average of 4-7 business days in transit after order manufacturing.
Priority Shipping - Takes 2-4 business days in transit after order manufacturing. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that priority shipping does NOT expedite the manufacturing time frame.
Express Shipping - Takes 1-2 business days in transit after order manufacturing is complete. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that Express Shipping does NOT expedite the manufacturing time frame.
Shipping to Alaska, Hawaii, Puerto Rico, or any US Territories - Standard shipping rates apply however; shipments can take up to 3 weeks in transit due to location. You will be notified via email once your order ships with tracking information included for your sign.
At Frontline Metal, we do our best to make sure that your sign arrives to you in perfect condition. However, we know that accidents happen and sometimes packages can be damaged during transit. If your sign arrives damaged, please take photos of the box, sign while it is still wrapped, and then your unwrapped sign. Contact us at firstname.lastname@example.org with your photos and a brief description of your order and our customer service team will help you out!
Sometimes, despite our best efforts and the efforts of our shipping carrier, packages do get lost. If your package is more than 7 business days late (not including the day it was shipped) and the carrier's office has failed to give a current location or updated delivery estimate, we will file a tracer with the carrier. This can take up to 10 days for the carrier to process. If after 10 business days the carrier is unable to locate your package, we will send you a replacement at no charge to you! We just ask that if the original sign does ship to you, return it back to sender as soon as possible.