All of our products are made in California with lifetime durability in mind, and never leave our warehouse during the manufacturing process. This allows us to quickly and easily offer our customers the ability to customize their products without sacrificing quality.
All of our products are made from 0.10 Aluminum. It is a thick gauge (about 30% thicker than 16 gauge steel) aluminum. We use aluminum because it is lighter for easier mounting, stiffer so it won't bend, brighter for better color, and will never rust. We also source all of our metal from a veteran-owned company from here in the USA.
Each product has available size measurements within the “Product Details” on the product page. To find the measurement you need, select the size option from the drop-down menu. If you don't see the measurement you need, reach out to our customer service team and they will provide you with the necessary information.
All of our signs come with mounting holes. We do not supply mounting hardware. Depending on how you want to mount your sign, you may need to purchase additional hardware from a local hardware store. All you need to do is tell them what surface you want to mount your sign to and how heavy it is, and they'll find the right hardware for you.
Of course, we do! We're a Veteran and Registered Nurse owned company, so we stand behind honoring each and every individual serving our country. Reach out to our customer service team for more information about our discounts!
As a small business, we don't participate in frequent sales. The best way to get discounts on purchases is to sign up for our emails. Do it, you'll thank us later.
At Frontline Metal, every product is crafted with precision and care, made to order just for you. Due to the custom nature of our products, our current lead time is 6-8 weeks. After your sign undergoes our meticulous quality inspection, it will be shipped, and you'll receive an email with your tracking number. Please note that shipping time is in addition to our manufacturing lead time.
Manufacturing generally takes 6-8 weeks before your sign is ready to be shipped. If you choose expedited shipping at checkout, we will upgrade your shipping to 2-4 day shipping once your sign is ready to ship!
Yes, we sure can! We know we make amazing products already, but if you want to personalize one of our stock designs it would be a small $15 charge for text and a $35 fee for adding any logo or image. If you have something completely custom in mind, please contact us using the "Custom Designs" tab and we would love to work with you to bring your vision to life! We have a few artists on staff that would be more than happy to help you out!
If you have something specific in mind for your custom sign, we'd be more than happy to help bring your vision to life! We have a minimum custom order value of $150, and a custom design fee of $250 (not including the cost of the sign itself). Signs can be made in any size from 18" to 60", as long as the shortest side is at least 48". For more information, please contact us at sales firstname.lastname@example.org. We look forward to hearing from you!
Email our customer service team for assistance in changing your order. We're always happy to help make changes to your sign! Please note that if your sign is already in production, we will need to assess the change you are asking for. If your requested change requires us to reproduce your sign, that will extend the manufacturing time. The manufacturing process will essentially need to start over. Some changes could come with an additional cost.
We are deeply committed to delivering outstanding quality. As soon as we receive your order, we get started; however, keep in mind that metal processing requires time to ensure perfection in every piece. Should you order a stock sign and later decide you'd prefer a larger size, we're here to facilitate an exchange. Please note, for returns, customers are responsible for shipping costs unless there's an error on our part.
Custom cuts: A 50% restocking fee applies if the metal has been cut. Personalized items are considered custom items.
Stock items: A 25% restocking fee applies if the metal has been printed.
Custom and personalized items have limitations on returns. However, if for any reason the quality doesn't meet your expectations, we're here to assist with a potential partial or full store credit. Our mission is to build lasting relationships with our customers, ensuring they eagerly anticipate their next Frontline Metal delivery.
If you have any feedback or concerns, reach out to us at email@example.com or call (916) 693-7066. Our customer service line is open Monday through Friday, 8:30 a.m. - 3 p.m. PST. In case we're attending another customer, kindly leave a message, and we'll return your call as promptly as possible.
At Frontline Metal, every product is crafted with precision and care, made to order just for you. Due to the custom nature of our products, our current lead time is 6-8 weeks. Please be aware that additional processing time may occur during peak holiday shopping periods from November through January. If there's an issue with the address provided, we'll contact you immediately for correction. Our business hours are Monday - Friday 8 a.m. - 3 p.m. PST, and we're closed on federal holidays. Shipping within the US and US Territories is calculated at checkout based on weight and destination. All orders are dispatched from our warehouse in the Sacramento, California area.
Standard Shipping - Takes an average of 4-7 business days in transit after order manufacturing.
Priority Shipping - Takes 2-4 business days in transit after order manufacturing. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that priority shipping does NOT expedite the manufacturing time frame.
Express Shipping - Takes 1-2 business days in transit after order manufacturing is complete. The shipment timeline is determined by the carrier and is not guaranteed and may take longer during peak holiday shopping times. Please note that Express Shipping does NOT expedite the manufacturing time frame.
Shipping to Alaska, Hawaii, Puerto Rico, or any US Territories - Standard shipping rates apply however; shipments can take up to 3 weeks in transit due to location. You will be notified via email once your order ships with tracking information included for your reference.
At Frontline Metal, we do our best to make sure that your sign arrives to you in perfect condition. However, we know that accidents happen and sometimes packages can be damaged during transit. If your sign arrives damaged, please take photos of the box, sign while it is still wrapped, and then your unwrapped sign. Contact us at firstname.lastname@example.org with your photos and a brief description of your order and our customer service team will help you out!
Sometimes, despite our best efforts and the efforts of our shipping carrier, packages do get lost. If your package is more than 7 business days late (not including the day it was shipped) and the carrier's office has failed to give a current location or updated delivery estimate, we will file a tracer with the carrier. This can take up to 10 days for the carrier to process. If after 10 business days the carrier is unable to locate your package, we will send you a replacement at no charge to you! We just ask that if the original sign does ship to you, return it back to sender as soon as possible.